Business Terms of Service

Stonewing Ltd, company number 17450442, VAT registration number GB 530 1941 23, registered office 167–169 Great Portland Street, London, England, W1W 5PF.

Stonewing is the supplier under these terms. You are the business identified during checkout.

Our service is supplied only for business purposes and not for personal, family or household use. Sole traders may buy for their business. By ordering, you confirm that you are not acting as a consumer and that you have authority to bind the business.

These terms (including Schedule 1, the Data Processing Schedule) and the checkout summary form the agreement. If they conflict, the checkout summary takes priority over these terms, except that Schedule 1 takes priority on data processing.

Each version of these terms has a version identifier and a permanent version-specific web address. The version you accepted is recorded with your order, identified in your order confirmation and remains available at that address.

Stonewing provides physical NFC and QR touchpoints, a branded public page for each subscribed location, business account access and anonymous engagement analytics in your account. Each location is a separately managed service.

You place an order yourself through our online checkout, where you review the price, these terms and the Privacy Policy before paying. Your order is an offer to buy the items and service shown at review. A contract is formed when we accept payment and confirm the order. We may decline an order where information is incomplete, the service is unavailable or we reasonably suspect misuse.

The authoritative price is the price shown in your checkout summary. Our current standard prices exclude VAT: £49.99 + VAT setup per location (£59.99 including VAT at 20%), including two stands and the first month, then £19.99 + VAT per location per month (£23.99 including VAT at 20%). Stonewing Ltd is registered for VAT in the United Kingdom, VAT number GB 530 1941 23. VAT is added at the rate in force at the time of supply and is shown in the checkout summary and on each VAT invoice.

If the VAT rate or VAT treatment changes, we will apply VAT as legally required to supplies made after the change, including monthly payments under existing subscriptions, and update checkout and renewal information. The net price is unaffected and we will not change an agreed price retrospectively. Providing your own VAT number does not by itself remove UK VAT from a supply.

We may change the recurring price of an existing service by giving at least 30 days’ advance notice by email to the account owner email address, stating the new price and the date it applies. If you request cancellation of the affected location under section 18 before that date, your final payment is charged at the price that applied before the change. A price change never alters an amount already due or paid.

The setup payment is due when you order. After successful setup payment, account access and the location’s public page are made available, normally straight away; your stands follow by delivery under section 10.

The setup payment includes the first month of service, which begins on the date of successful setup payment. The normal monthly subscription begins one month after successful setup payment and renews automatically each month using the payment method held for that location, unless cancellation has been scheduled under section 18 or the agreement ends under section 21.

If we have not dispatched your stands by the end of the 17th working day after the later of (a) successful setup payment and (b) our receipt of the information reasonably required to prepare your order (a delivery address and either an approved logo or your confirmation that no logo is to be used), for reasons within our control, you may ask us for a remedy. That day is 10 working days after the end of the 5–7 working day dispatch estimate in section 10. We will, at your choice, refund a proportionate part of the setup payment and of any monthly payment for the period from that day until dispatch, or treat the delay as a material breach under section 21. The billing dates themselves do not change automatically. This remedy is in addition to your other rights: it does not create a period during which no remedy is available, and it does not prevent you relying on section 21 or the law earlier where a delay forms part of a material breach that cannot be remedied or that requires urgent action.

Two stands are included in standard setup. Additional stands currently cost £14.99 + VAT each (£17.99 including VAT at 20%). Each additional location has its own setup charge and monthly subscription. Prices are confirmed before payment.

You confirm that you are authorised to use the payment method provided. Payment processing is provided by Stripe. We do not store complete card details.

We currently aim to dispatch stands within 5–7 working days after the later of successful payment and our receipt of the information reasonably required to prepare and dispatch the order. This is a dispatch estimate, not a guaranteed dispatch or delivery date. We send stands by Royal Mail Tracked 48, whose service aims to deliver within 2 working days after dispatch; that is the carrier’s aim, not a guaranteed arrival date. Postage is included in the setup and additional-stand prices. Remedies for material delay caused by us are in section 7.

You must provide an accurate delivery address and tell us promptly if it is wrong. Where appropriate, we may charge reasonable additional delivery or redelivery costs caused by an incorrect address, refusal or failed delivery attributable to you. Delays outside our reasonable control are addressed in section 26.

Risk of loss or damage passes to you on delivery. Ownership of stands supplied in an order passes to you once all amounts due for that order have been paid. A stand remaining in your possession does not mean its Stonewing service remains active.

Please inspect stands promptly and contact support@stonewinggroup.com as soon as reasonably possible if an item is missing, damaged in transit, incorrectly printed, faulty or materially different from the order. We may ask for reasonable evidence, such as photographs, so we can investigate.

Where an item is missing, damaged in transit, incorrectly printed, faulty on delivery or materially different from the order, we will replace it at no charge. If a replacement cannot resolve the problem within a reasonable time, we will refund the supply value of the affected item under section 20, and section 20 applies to any wider remedy.

Submitting a replacement request does not itself create a charge. Stonewing reviews each request and determines the responsibility category; customers cannot self-authorise a free replacement.

Manufacturing faults, incorrect printing, damage in transit and items not delivered are Stonewing’s responsibility and are assessed separately from damage, fault or loss caused after delivery by you or people you are responsible for. Where Stonewing is responsible, the replacement is supplied for £0. A replacement for customer damage, fault or loss uses the current replacement price, presently £14.99 + VAT.

Where a charge applies, we confirm the outcome and charge before payment. A replacement stand does not create a second monthly subscription for that location.

A replacement receives a new code and web address. A lost or stolen stand may be disabled immediately; otherwise the existing stand can remain active until replacement delivery.

You must provide accurate account information, keep sign-in details secure, restrict access to authorised personnel and tell us promptly about suspected unauthorised access. You are responsible for activity by people you authorise.

You are responsible for business names, logos, messages and destination links you provide. You warrant that you have the rights needed for us to host and display that material and that it is accurate, lawful and not misleading.

You choose and configure external destinations, including review platforms, social networks, booking systems and websites. Those third-party services operate under their own terms and policies. Stonewing does not control their availability, rules, moderation or actions and is not responsible for a third-party platform changing, restricting or discontinuing its service. This does not exclude any liability that cannot lawfully be excluded or reduce our responsibility for the Stonewing service itself.

You must not use the service unlawfully; infringe another person’s rights; publish harmful, deceptive or offensive material; interfere with security or availability; probe another customer’s data; or use automated access in a way that harms the service.

We provide the service with reasonable care and skill but do not guarantee uninterrupted or error-free availability. We may maintain, secure, improve or reasonably change the platform. We will avoid materially reducing paid core functionality without good reason.

Stonewing provides tools for customer engagement and records page views and outbound interactions or clicks, not completed outcomes on third-party services. We do not guarantee reviews, review scores, followers, social engagement, bookings, website conversions, leads, sales, revenue, profit or any other commercial result.

You may request cancellation of future subscription service for an individual location from your account. If you cannot access your account, you may instead email support@stonewinggroup.com from the account owner email address, naming the location. If you write from another address, we will verify your authority before acting, for example by contacting the account owner. The date and time we receive your email is your cancellation request time, even if verification finishes later, and we will confirm the outcome by email.

Once accepted, one final normal monthly payment is due on that location’s next billing date after your request time. That payment buys the final service period. Service ends at the close of that period and no further recurring payments are due. If processing your emailed request takes us past a billing date that followed your request time, we will refund any extra payment taken as a result.

The final payment is not a cancellation fee. Cancellation of one location does not cancel another. This section does not apply where you end the agreement for our breach under section 21 or object under Schedule 1.

If any payment fails, we may retry it and contact you. If it remains unpaid, we may suspend the affected location, including making its public page unavailable. Its settings, products and history remain recorded. Recovery of a failed final payment does not remove a scheduled cancellation or create another billing cycle.

Change of mind: because the service is supplied only to businesses, we do not offer a discretionary change-of-mind return or refund of the setup payment or stands once an order is placed. Cancelling future subscription service under section 18 is separate from the initial order and does not refund setup or stands. Subscription fees already correctly charged are not refundable merely because you stop using the service or request cancellation.

Incorrect or defective supply: where stands are faulty, incorrectly printed, damaged in transit or materially different from the order, sections 12 and 13 apply. Where the digital service is materially defective because of us, we will correct it within a reasonable time; if we cannot, we will refund fees paid for the affected period.

Inability to fulfil: if we cannot supply an order or part of it, we will refund the amounts paid for what we cannot supply.

Material non-performance: if we materially fail to provide the service, section 21 lets you end the affected location without the final payment in section 18.

How refunds are calculated. For refunds under sections 7, 12, 20 and 21 only, the setup price of £49.99 (excluding any VAT) is treated as £30.00 for supplying and preparing the two included stands (£15.00 per stand) and £19.99 for the first month of service. An additional stand is valued at its price paid. Refunds of service fees are calculated per day of the affected period: the fee for that period divided by the number of days in it. The same stand, or the same day of service, is never refunded twice, and any amount already refunded is deducted from a later refund. This calculation is a minimum: it does not limit any other remedy you have under these terms or by law.

VAT on refunds. Where VAT was charged on an amount we refund, the refund also includes the VAT attributable to that amount, at the rate charged on the original payment. For example, a refund of one additional stand valued at £14.99 includes its £3.00 VAT, £17.99 in total. The VAT does not change the net amounts allocated above or which refunds are due.

Refunds are made to the original payment method. We do not issue refunds automatically; contact accounts@stonewinggroup.com. Issuing a refund does not itself cancel a subscription. We will also refund duplicate payments and payments taken in error. Nothing in these terms limits a refund or remedy required by applicable law.

We may suspend or terminate affected access where payment remains overdue, you materially breach these terms, use creates a security or legal risk, or we are required by law. Where reasonably possible, we will explain the issue and allow a reasonable opportunity to remedy it.

You may end the agreement for an affected location by written notice to support@stonewinggroup.com if we materially breach it and do not remedy the breach within 14 days of your notice, or immediately if the breach cannot be remedied. You need not wait for the 14 days where the breach is causing or is likely to cause serious harm that cannot wait, or where the law gives you a right to end the agreement or another remedy sooner. The final payment in section 18 does not then apply, no further recurring payments are due, and we will refund any fees paid for service after the date the agreement ends. Nothing in this section or section 7 limits any other right or remedy you have by law.

The affected public Stonewing page stops resolving through its stand. Your right to use the service ends, but accrued payment obligations and provisions intended to continue remain effective. You keep the physical stand; it need not be returned. Return and deletion of content we process for you is covered by Schedule 1.

Stonewing and its licensors retain all rights in the platform, software, designs, brand and materials. You retain rights in your content and grant us a non-exclusive licence to host, reproduce and display it only as needed to provide, secure and support the service. You also permit us to keep a copy of each stand artwork file we print while the location remains subscribed and for up to 120 days after its service ends, solely to handle faults, replacements and complaints about that stand; and, for six years after service ends, to keep a supply record of the order, stand code, print date, artwork version and file fingerprint (not the artwork image itself), solely to establish or defend legal claims about what we supplied. If, before those 120 days end, a specific claim, complaint or dispute about that stand has been raised by or with us, or a legal requirement applies, we may keep that artwork file only for that matter, restricted to it and with the reason recorded, and will delete it once the matter is finally resolved and any time to appeal has passed. These purposes and limits are fixed by this section and do not widen if our Privacy Policy changes.

Each party will comply with applicable data-protection law. Stonewing is controller for account, billing, order, fulfilment, support, security and its own administration records, described in our Privacy Policy. Where Stonewing processes personal data in your content on your behalf, Schedule 1 applies.

Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded. Subject to that, neither party is liable for indirect or consequential loss, or loss of profit, revenue, anticipated savings, goodwill or business opportunity.

Subject to the first paragraph, Stonewing’s total liability arising from the agreement for each location is limited to the greater of: (a) the fees paid or payable for that location in the 12 months before the event giving rise to the claim; and (b) the setup fee plus 12 monthly fees for that location at the price in your checkout summary. This limit does not reduce any refund owed under sections 7, 12, 18, 20 or 21, and does not apply where the law prevents it.

Neither party is responsible for delay or failure caused by events outside its reasonable control. The affected party must take reasonable steps to reduce the impact and resume performance.

You may not transfer the agreement without our written consent. We may transfer it as part of a business reorganisation or sale, provided this does not reduce your rights. Failure to enforce a right is not a waiver. If one provision is invalid, the rest remain effective. No third party may enforce these terms.

We may publish revised terms with a new version identifier. The version you accepted governs your order. Revised terms apply to an existing service only if you accept them, except for changes these terms expressly allow on notice (prices under section 6 and subprocessors under Schedule 1). We do not treat continued use alone as acceptance of revised terms.

These terms and any non-contractual dispute are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Questions about these terms: support@stonewinggroup.com. Billing questions: accounts@stonewinggroup.com. Data protection: privacy@stonewinggroup.com.

S1.1 Scope. This Schedule applies only where Stonewing processes personal data on your behalf as your processor under UK GDPR Article 28. It does not cover data for which Stonewing is controller under section 24, such as your account users, billing, orders, delivery, support correspondence, security logs and Stonewing’s anonymous tap analytics.

S1.2 Subject matter, duration, nature and purpose. Subject matter: personal data included in content you configure for your locations, or send us for support, and copies we return to you. Duration: the term of the agreement plus the return and deletion period in S1.12. Nature: storing, hosting, displaying on public pages, preparing logo images for printing, printing on stand inserts, handling content you send to our support mailbox, returning copies on request, backing up and deleting. Purpose: providing the service and support to you.

S1.3 Personal data and data subjects. Personal data: names, job titles, business contact details, social media profile names or links, and images (including logos or photographs that identify a person) that you choose to include in public page content, destination links or uploaded images. Data subjects: your owners, staff and any other individuals you name or depict. Special-category and criminal-offence data are not required and you must not include them.

S1.4 Your instructions and responsibilities. We will process your content only on your documented instructions, including with regard to any transfer outside the United Kingdom, unless UK law requires us to do otherwise; in that case we will tell you of that legal requirement before processing, unless the law prohibits us from doing so on important grounds of public interest. These terms and your configuration of the service are your documented instructions, and you may give further instructions in writing to support@stonewinggroup.com. You are responsible for having a lawful basis and any notices needed for the personal data you include. We will tell you immediately if, in our opinion, an instruction infringes applicable data-protection law, and we need not follow it.

S1.5 International transfers. Your content is stored with Supabase on Amazon Web Services in London (eu-west-2) and is delivered to visitors through our hosting provider’s global network. Content you email to support, and copies we return to you, pass through our Microsoft 365 mailbox. We will make or permit a restricted transfer only under a lawful transfer mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement or UK Addendum, or the UK-US data bridge, as provided in our subprocessors’ terms.

S1.6 Confidentiality. Only Stonewing personnel who need access to provide or support the service may access your content, and they are bound by confidentiality.

S1.7 Security. We maintain appropriate technical and organisational measures, currently including: separation between customer accounts enforced in the database; authenticated access; two-step sign-in for Stonewing staff with administrative access; logging of staff access changes; encrypted connections; and encryption at rest provided by our database provider. We may update these measures if the overall level of protection is not reduced.

S1.8 Subprocessors. You authorise these subprocessors, each only for the activity named: Supabase (storing and serving your content, logo files and backups; London region); Lovable (hosting and running the application that displays your content) and Cloudflare (the network Lovable uses to deliver it); and Microsoft 365 (our support mailbox, when you send us content for support or we return copies to you under S1.12). Resend sends our account and service emails; these contain account administration details such as business and location names, contact details and order information, but not your page content, links or uploaded images, and Resend is not used to send returned copies, so it is not a subprocessor of your content. Records of support requests (who contacted us, when and about what) are Stonewing’s own administration records; content you include in a support email for us to act on is processed under this Schedule. Stripe and delivery carriers process data for Stonewing’s own purposes and are not subprocessors of your content.

S1.8A Changes to subprocessors. We will email the account owner at least 30 days before a new or replacement subprocessor starts processing your content. Where one of our subprocessors notifies us that it will add or replace a provider that will process your content (Supabase gives us 30 days’ notice under its terms), we will forward that notice within 2 working days of receiving it. You may object on reasonable data-protection grounds by emailing support@stonewinggroup.com within 14 days of our notice, which is before the change takes effect. We will discuss the objection in good faith; if we cannot resolve it before the change takes effect, you may end the affected locations by notice without the final payment in section 18, and we will refund any fees paid for service after the end date. If a provider gives us less notice, or a change is needed urgently for security or to meet a legal requirement, we will tell you within 2 working days of learning of it, and you may end the affected locations on the same basis by notice within 30 days of our message. We impose data-protection obligations on each subprocessor equivalent in substance to this Schedule and remain responsible for its performance.

S1.9 Assistance. Taking into account the nature of processing and the information available to us, we will reasonably assist you with requests from individuals exercising their rights, security obligations, personal data breach notifications, data protection impact assessments and prior consultation with the Information Commissioner. Most content can be changed or removed directly in your account; we will help with anything you cannot do yourself.

S1.10 Personal data breaches. We will notify you without undue delay after becoming aware of a personal data breach affecting your content, with the information reasonably available, and update you as more becomes known.

S1.11 Information and audits. We will make available information reasonably necessary to demonstrate compliance with Article 28, first by written answers and documents. Where that is insufficient, or a regulator requires it, we will allow and contribute to an audit by you or your appointed auditor bound by confidentiality, on reasonable notice, normally no more than once a year, at your cost.

S1.12 Return and deletion. Within 30 days after service for a location ends, you may ask by email to support@stonewinggroup.com for a copy of the content we process for you for that location, for its deletion, or for both. We send copies from our support mailbox in commonly used formats. Returning a copy does not mean we keep the content: once we have sent it, the remaining copies are deleted under this paragraph. We delete the content from our active systems within 90 days after your request or, if you make no request, within 90 days after the 30-day period ends, so in any case no later than 120 days after service ends. We delete the support emails and attachments we used to send you a copy within the same period. Copies in our providers’ backups are access-restricted, are not restored or used for any other purpose, and are overwritten in the providers’ normal backup cycle. If law requires us to keep any of the content, we will tell you what and why, keep it restricted to that purpose and delete it when the requirement ends. Printed stand artwork follows the same 120-day limit, except for the limited dispute hold described in section 23, which applies only to the artwork of a stand already subject to a specific claim, complaint or dispute and ends when that matter is finally resolved. Apart from that hold, the only record we keep beyond 120 days is the supply record described in section 23, which contains no artwork image and which we keep as controller for that purpose alone.